Responsible Gaming at xbajiapp
At xbajiapp, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. This page outlines the tools, resources, and guidelines we provide to help every Bangladesh player stay in control of their gaming activity.
Foundation
Our Commitment to Responsible Gaming
xbajiapp is dedicated to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We recognise that while the vast majority of our players engage with our platform in a healthy, recreational manner, a small number may develop patterns of gambling that can become harmful. Our responsible gaming programme exists to support every player — from those who simply want to set sensible boundaries to those who need immediate help.
Gambling on xbajiapp — whether you enjoy live cricket betting during the BPL season, spinning slots from Pragmatic Play, or playing live baccarat with Evolution Gaming dealers — should always feel like entertainment. The moment it begins to feel like a financial strategy, a way to chase losses, or an escape from personal problems, it is time to use the tools and resources described on this page.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT to ensure your spending on xbajiapp never exceeds what you can comfortably afford.
Time-Out Feature
Take a short break from xbajiapp for 24 hours, 7 days, or 30 days. Your account is temporarily suspended until the chosen period expires.
Self-Exclusion
Request a permanent or long-term exclusion from xbajiapp at any time. Once applied, self-exclusion cannot be reversed for the agreed minimum period.
Reality Checks
Enable on-screen reminders that notify you of how long you have been playing and your net profit or loss during each active session.
Loss Limits
Define a maximum amount you are willing to lose over a set period. xbajiapp will automatically restrict further play once this threshold is reached.
24/7 Support Access
Our player support team is available around the clock via live chat at support@xbajiapp. All responsible gaming requests are handled with complete confidentiality.
Policy
Age Restriction — 18+ Only
xbajiapp strictly enforces an 18+ age policy across all products, including slots, live casino, crash games, and sports betting. Gambling is an adult activity. Players under the age of 18 are prohibited from registering an account, making deposits, or placing any wager on xbajiapp, regardless of method of payment or device used.
Mandatory Age Verification: All xbajiapp accounts must complete identity verification (KYC) before the first withdrawal is processed. KYC requires submission of a valid National ID (NID) card or passport confirming the player is aged 18 or above. Accounts where age verification cannot be completed will be suspended and deposits refunded.
We encourage parents and guardians across Dhaka, Chittagong, Sylhet, and all regions of Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. If you suspect that a person under the age of 18 has registered on xbajiapp, please contact our support team immediately at support@xbajiapp. We will investigate and act without delay.
- All new registrations on xbajiapp require a confirmed date of birth at signup.
- Age verification via NID or passport is mandatory before any withdrawal is approved.
- Accounts found to belong to players under 18 will be permanently closed and reported.
- Any winnings accumulated by an underage player are void and non-payable.
- Deposits made by underage players will be refunded to the originating payment method (bKash, Nagad, Rocket, or bank account) where technically possible.
Tools
Player Protection Tools
xbajiapp provides a comprehensive suite of player protection tools that can be activated at any time through your account settings or by contacting our support team directly. All limits and restrictions requested by a player take effect immediately upon confirmation and cannot be reversed or loosened within the agreed cooling-off window.
Deposit Limit
Set a maximum BDT deposit amount per day, week, or month. Once your limit is reached, xbajiapp will not process further deposits until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Loss Limit
Define a BDT loss threshold for any rolling daily, weekly, or monthly window. Once your net losses reach this amount, xbajiapp suspends further wagering for the remainder of the period. Reducing a loss limit is immediate; raising it carries a mandatory 7-day review.
Session Time Limit
Restrict your daily playing time on xbajiapp to a set number of hours. When the limit is reached, your session is automatically ended and you are logged out. A summary of your session duration and net result is displayed before logout.
Time-Out (Short Break)
Temporarily suspend your xbajiapp account for a period of 24 hours, 72 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place wagers. Pending withdrawals will still be processed during this period.
Reality Check Reminder
Activate on-screen pop-up alerts at intervals you choose (every 30, 60, or 120 minutes). Each reminder shows your total session time, total bets placed, and your running profit or loss — giving you a clear, honest picture of your play.
Marketing Opt-Out
Opt out of all promotional communications from xbajiapp — including bonus offers, BPL season promotions, Eid special deals, and cashback notifications — by contacting support or adjusting your communication preferences in your account settings.
How to Activate a Tool: Log in to your xbajiapp account, navigate to the Responsible Gaming section of your account settings, and apply any of the above tools instantly. Alternatively, contact our 24/7 support team at support@xbajiapp and a trained agent will apply the restriction on your behalf, typically within minutes.
xbajiapp will never attempt to discourage you from using responsible gaming tools, nor will our support agents suggest loosening or removing a limit you have voluntarily set. The above tools are available to every registered player in Bangladesh free of charge and with no impact on your account standing.
Awareness
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. xbajiapp encourages all players to be honest with themselves about their gambling habits. The following signs may indicate that gambling has moved beyond healthy recreational activity and is becoming a concern that warrants attention.
- You are spending more money than you planned or can afford on xbajiapp or other gambling platforms.
- You are borrowing money, selling possessions, or using essential funds (rent, food, utilities) to fund gambling activity.
- You are chasing losses — placing more bets in an attempt to recover money already lost during a session.
- Gambling is interfering with your work, studies, family relationships, or social commitments.
- You feel restless, irritable, or anxious when you are not gambling, or when you attempt to reduce how often you gamble.
- You are hiding your gambling activity from family members or close friends.
- Gambling feels like the primary way you manage stress, boredom, loneliness, or emotional difficulty.
- You have tried to stop or cut back on gambling multiple times without success.
If one or more of the above statements resonates with your current experience, please do not hesitate to reach out to xbajiapp support or one of the independent organisations listed in the Support Organisations section below. There is no shame in seeking help — and taking action early makes recovery significantly easier.
Gambling Should Always Be a Choice: Healthy recreational gambling on xbajiapp means playing with money you can afford to lose, treating winnings as a bonus rather than expected income, and stopping when it stops being fun — not when you run out of funds. If gambling is no longer a free choice, it is time to talk to someone.
Protection
Self-Exclusion
Self-exclusion is the most comprehensive player protection tool available on xbajiapp. When you self-exclude, your account is fully suspended for the period you specify — you cannot log in, deposit, or place any wagers for the duration of the exclusion. xbajiapp will also remove you from all marketing communications immediately upon the exclusion being applied.
Self-exclusion periods on xbajiapp range from 6 months to permanent. Once a self-exclusion is in place, it cannot be reversed or shortened until the minimum period has elapsed — this is a deliberate safeguard designed to give you the time and space needed to address problem gambling without the temptation of early reinstatement.
How to Request Self-Exclusion
-
1Contact xbajiapp Support
Reach our 24/7 support team via live chat on the xbajiapp platform or by emailing support@xbajiapp. State that you wish to self-exclude and specify your preferred exclusion period (6 months, 1 year, 3 years, or permanent).
-
2Identity Confirmation
The support agent will verify your identity using your registered account details — your registered mobile number, email address, or date of birth — to ensure the exclusion is applied to the correct account.
-
3Immediate Account Suspension
Your xbajiapp account is suspended within minutes of confirmation. You will receive an email to your registered address confirming the exclusion start date and end date (or permanent status).
-
4Pending Balance Withdrawal
Any confirmed withdrawable balance in your xbajiapp account at the time of self-exclusion will be processed and returned to your bKash, Nagad, Rocket, or registered bank account within the standard processing window.
-
5Reinstatement Request (After Minimum Period)
Once the minimum exclusion period has fully elapsed, you may contact xbajiapp support to request reinstatement. Before reinstatement, you will be directed to review our responsible gaming guidelines and offered an optional consultation with a support resource.
Important: Self-exclusion on xbajiapp applies only to the xbajiapp platform. If you believe you have a problem with gambling more broadly, we strongly encourage you to also seek exclusion from all other gambling platforms you use, and to contact one of the independent support organisations listed below.
External Resources
Support Organisations
xbajiapp encourages any player in Bangladesh who feels that their gambling may be causing harm to reach out to independent support organisations. These services provide confidential, non-judgmental guidance and are entirely separate from xbajiapp. Seeking help from an external organisation is always the right decision when gambling becomes a problem.
- Gamblers Anonymous: A global fellowship of individuals who share their experience and recovery from problem gambling. Meetings and online resources are available to players in Bangladesh. Search for the nearest group or access online meetings at your convenience.
- GamCare: An internationally recognised gambling harm support organisation offering free online counselling, self-assessment tools, and a forum for both players and their families.
- Gambling Therapy: A free global online service offering practical advice and emotional support to people affected by problem gambling, accessible from Bangladesh via web browser or mobile app.
- Kaan Pete Roi (Bangladesh): A local Bangladesh emotional support helpline offering confidential counselling services to individuals experiencing mental health difficulties, including those related to financial stress caused by gambling.
- BeGambleAware: Provides free information, advice, and support for individuals concerned about their own gambling or the gambling of a family member or friend.
You Are Not Alone: Problem gambling is a recognised health concern, not a character flaw. Thousands of people across Bangladesh and globally take control of their gambling every year with the right support. Reaching out to one of the above organisations — or to xbajiapp's support team — is the first and most important step.
xbajiapp does not profit from problem gambling. Our long-term commitment is to a sustainable, responsible player community. We actively cooperate with responsible gaming researchers and support networks to improve our tools and our awareness programmes over time.
Get Help
Contact Our Support Team
If you have any concerns about your gambling behaviour, wish to activate a responsible gaming tool, or need to discuss your account with a trained support agent, xbajiapp is here to help at any hour of the day. Our support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).
- Support Email: support@xbajiapp — all responsible gaming requests are treated with strict confidentiality and addressed as a priority.
- Live Chat: Available directly on the xbajiapp platform after logging in. For responsible gaming matters, a trained agent will be connected to you within minutes.
- Response Time: Responsible gaming requests (deposit limits, time-outs, self-exclusion) are actioned within minutes of confirmation. General enquiries receive a response within 24 hours.
Confidentiality Guaranteed: All responsible gaming communications with xbajiapp support are handled in complete confidence. Your account standing, bonus eligibility, and player status are not negatively affected by requesting responsible gaming assistance. We are on your side.
Remember: at xbajiapp, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. Whether you are a recreational player in Dhaka who wants to set a sensible weekly deposit cap, or someone in Chittagong who needs to step away from gambling entirely, we will support your decision without question and without delay.
Play Smart, Play Safely on xbajiapp
Explore live casino games, cricket betting, and slots on xbajiapp — all within a responsible gaming framework designed to keep you in control. Set your limits, know the signs, and enjoy the game.