Terms & Conditions — xbajiapp

Section 1

General Terms

These Terms & Conditions ("Agreement") govern the relationship between xbajiapp ("the Platform", "we", "us", "our") and any individual ("Player", "you", "your") who accesses, registers on, or uses the xbajiapp website and all associated services, including but not limited to live casino games, slots, crash games, sports betting, and the xbajiapp cashier.

By creating an account or placing any wager on xbajiapp, you enter into a binding legal agreement with the Platform. If you do not agree with any provision of this Agreement, you must immediately cease using xbajiapp and close your account by contacting the support team at support@xbajiapp.

xbajiapp reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, the Platform will update the Effective Date shown at the top of this document and, where practicable, notify active players via the registered email address on file. Continued use of xbajiapp following the publication of an updated version constitutes acceptance of the revised terms.

xbajiapp operates as an online entertainment platform providing casino and sports betting services to players in Bangladesh. All services are provided on an "as is" basis, subject to the availability of third-party game content providers including but not limited to Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Hacksaw Gaming. The Platform does not develop or control the underlying game software and is not responsible for errors or malfunctions originating within provider systems.

Section 2

Age Restriction & Eligibility

Access to xbajiapp is strictly limited to individuals who are 18 years of age or older at the time of registration. By creating an account, you represent and warrant that you meet this age requirement. xbajiapp takes underage gambling extremely seriously and applies mandatory age verification procedures to all accounts before withdrawals are processed.

In addition to the age requirement, you must meet all of the following eligibility criteria to maintain an active account on xbajiapp:

• You are a natural person (not a corporation, trust, or automated system).
• You are not acting on behalf of another person or operating a shared or pooled account.
• You are not currently subject to a self-exclusion order on xbajiapp or any affiliated platform.
• You have not previously had an account on xbajiapp closed for breach of these Terms & Conditions.
• You are depositing and wagering with funds that belong to you and are derived from lawful sources.
• You are not a current employee, contractor, or immediate family member of any xbajiapp operational entity.

xbajiapp complies with responsible gaming best practices and operates strict controls to prevent underage access. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling content online. If you suspect an underage individual has accessed xbajiapp, contact the support team immediately at support@xbajiapp.

Section 3

Account Registration

To access the full range of services on xbajiapp — including deposits, live casino, slots, crash games, and cricket betting — you must register a personal account. Registration requires you to provide accurate, complete, and current information including your full legal name, date of birth, email address, mobile number, and preferred payment method. Providing false or misleading information during registration constitutes a material breach of this Agreement.

Each individual is permitted to hold exactly one active account on xbajiapp. The Platform employs automated systems and manual review processes to detect duplicate registrations. Where a Player is found to have opened more than one account — whether using the same identity, different email addresses, shared device fingerprints, or shared payment methods — all duplicate accounts will be closed without notice and any balances held across those accounts may be forfeited.

• You are responsible for maintaining the confidentiality of your xbajiapp username and password.
• You must not share your account credentials with any other person.
• You must notify xbajiapp support immediately if you suspect unauthorised access to your account.
• xbajiapp will not be liable for losses resulting from account access by a third party where the Player has failed to maintain adequate credential security.
• Account ownership is non-transferable. You may not sell, transfer, or assign your xbajiapp account to another person.

KYC (Know Your Customer) verification is required before the first withdrawal is processed. Accepted identity documents include a valid Bangladesh National Identity Card (NID) or passport. xbajiapp may request additional documentation — such as a utility bill or bank statement — to confirm residential address where required. All KYC documents are stored securely and handled in accordance with the xbajiapp Privacy Policy.

Section 4

Deposits & Withdrawals

All financial transactions on xbajiapp are denominated in Bangladeshi Taka (BDT). The Platform supports deposits and withdrawals via bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and selected bank transfers including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. xbajiapp does not charge transaction fees on deposits or withdrawals; however, your payment service provider may apply its own standard transfer charges.

Deposits are credited to your xbajiapp account balance as soon as the transaction is confirmed by the payment network, typically within seconds for bKash and Nagad transfers. If a deposit does not appear in your account within 30 minutes, contact support at support@xbajiapp with your transaction reference number.

• Withdrawals may only be made to a payment method previously used to deposit into the same xbajiapp account.
• xbajiapp reserves the right to request KYC documentation before processing any withdrawal request regardless of amount.
• Withdrawals will not be processed if the account has an outstanding active bonus with incomplete wagering requirements attached to the withdrawal amount.
• xbajiapp may place a temporary hold on large withdrawal requests (above ৳50,000) for enhanced security review, not to exceed three business days.
• Chargeback requests submitted to payment providers without first contacting xbajiapp support are treated as a breach of this Agreement and will result in immediate account suspension.

xbajiapp applies anti-money laundering (AML) monitoring to all account transactions. The Platform reserves the right to request source-of-funds documentation for deposits exceeding certain thresholds, to report suspicious activity in accordance with applicable regulations, and to freeze account balances pending investigation where financial crime is suspected.

Section 5

Bonuses & Promotions

xbajiapp offers a range of bonuses and promotional offers to both new and existing players. These include welcome bonuses, reload bonuses, cashback offers, free bet promotions, and tournament leaderboard prizes. All bonuses are subject to their individual terms, which will be published alongside each specific offer on the xbajiapp promotions page.

Bonus funds awarded by xbajiapp are ring-fenced from real-money balance and cannot be withdrawn directly. To convert bonus funds into withdrawable real-money balance, the Player must complete the wagering requirement stated in the applicable promotion terms. Wagering requirements specify how many times the bonus amount (or bonus plus deposit amount, as stated) must be turned over in qualifying games before a withdrawal request including those funds will be approved.

• Only one welcome bonus may be claimed per player, household, device, IP address, or payment method.
• Bonuses are valid only for the period stated in the offer. Expired bonus funds are removed from the account without notice.
• xbajiapp reserves the right to withdraw a bonus offer at any time before it has been claimed by a player.
• If a withdrawal is requested before the wagering requirement is fulfilled, any remaining bonus funds and associated winnings derived from bonus play will be forfeited.
• xbajiapp reserves the right to void bonus winnings where it determines that the bonus was obtained through abuse, collusion, or exploitation of a software error.
• Promotional seasonal offers tied to events such as Eid, BPL, IPL, or Pohela Boishakh carry their own specific eligibility criteria published with each promotion.

Section 6

User Obligations & Prohibited Conduct

By using xbajiapp, you agree to conduct yourself in a lawful and respectful manner at all times. The following actions are strictly prohibited on the Platform and will result in immediate account suspension, forfeiture of balances, and where applicable, referral to relevant authorities.

• Providing false, misleading, or fraudulent identity or financial information at any stage of registration, KYC, or payment processing.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with games, place bets, or manipulate outcomes on xbajiapp.
• Colluding with other players to gain an unfair advantage in any game mode, tournament, or promotional contest.
• Exploiting software bugs, platform errors, or payment processing discrepancies to obtain funds or winnings to which you are not legitimately entitled.
• Using xbajiapp for any money laundering, financial crime, or terrorism-financing activity.
• Accessing xbajiapp through a VPN or proxy service to circumvent geographic or account-level restrictions.
• Engaging in abusive, threatening, or harassing behaviour toward xbajiapp support staff or other players in any shared game environment.
• Attempting to reverse-engineer, copy, or redistribute any software, game content, or proprietary material from the xbajiapp platform.

xbajiapp employs automated risk management systems and trained compliance personnel to monitor all account activity for signs of prohibited conduct. Detection of any of the above behaviours may result in the immediate freezing of account funds pending investigation, with no obligation on xbajiapp to provide advance notice to the affected player.

Section 7

Account Suspension & Closure

xbajiapp reserves the right to suspend or permanently close any player account at its sole discretion. Common grounds for suspension include suspected breach of these Terms & Conditions, failure to complete KYC verification within a stipulated timeframe, suspicious transaction patterns, or a request from a law enforcement or regulatory body.

Players may request voluntary closure of their xbajiapp account at any time by contacting the support team at support@xbajiapp. Upon receiving a valid closure request, xbajiapp will process any outstanding eligible withdrawal of real-money balance before closing the account. Bonus funds remaining at the time of voluntary closure are forfeited.

• Self-exclusion requests are processed immediately upon receipt and cannot be reversed during the exclusion period selected by the player.
• Players who have requested self-exclusion will be suppressed from all xbajiapp marketing communications for the duration of the exclusion period.
• Accounts closed due to confirmed breach of these Terms & Conditions are not eligible for re-registration under any identity.
• xbajiapp will retain account records and transaction history for a minimum period consistent with applicable record-keeping obligations, even after account closure.

If an account is suspended for investigative purposes, xbajiapp will aim to complete its internal review within 14 calendar days and communicate the outcome to the Player's registered email address. During the suspension period, the Player's funds are held securely and will not be used by the Platform for any operational purpose.

Section 8

Limitation of Liability

To the fullest extent permitted by applicable law, xbajiapp shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings due to a technical fault, game provider outage, payment processing delay, or any unauthorised access to your account resulting from your failure to maintain credential security.

xbajiapp makes no warranty that the Platform will be available without interruption or entirely free from errors at all times. Scheduled maintenance windows will be communicated in advance where operationally feasible. During unplanned outages, xbajiapp will restore service as rapidly as possible and will review any bets affected by a confirmed platform malfunction on a case-by-case basis.

xbajiapp's maximum aggregate liability to any Player in respect of any claim arising under this Agreement shall not exceed the total real-money deposits made by that Player to xbajiapp in the 90-day calendar period immediately preceding the date on which the relevant cause of action arose. This limitation applies regardless of the legal basis of the claim, whether in contract, tort, or otherwise.

Nothing in this Agreement excludes or limits xbajiapp's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable mandatory law. If you have a complaint regarding any aspect of the xbajiapp service, please contact the support team at support@xbajiapp in the first instance. xbajiapp is committed to resolving player complaints promptly and fairly.